Independent Support, Done With Heart.

Privacy Policy

(Last updated: 1 October 2025)

Who we are

Lumora Holistic Support Services (trading as Lumora Independent Support Services), (“Lumora”, “we”, “our”).

What we collect

If you contact us, we may collect your name, email, phone number, and your message.

Why we collect it

We use this information to respond to enquiries, provide services, and manage our relationship with you.

How we store & protect information

We store information securely and only allow access to people who need it to do their job. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Access & correction

You can request access to your personal information or ask us to correct it if it’s inaccurate, out-of-date, or incomplete.

Questions or concerns

Email: privacy@lumora.net.au

We aim to respond promptly and fairly.

Australian Privacy Principles

We aim to handle personal information in line with the Australian Privacy Principles (APPs), including APP 1 (open and transparent management of personal information).

This policy is general information and not legal advice.