Independent NDIS Support · Geelong

Support built on
trust, calm
and consistency.

Respectful, reliable NDIS support for participants in Geelong who value stability, clear communication, and a genuine one-to-one approach.

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Self-Managed Plan-Managed Greater Geelong
Community support in Geelong
Daily living support

Our Approach

What makes Lumora different

Every detail of how we work is shaped by one belief — that people thrive when they feel safe, respected, and truly supported.

Consistency

One support worker. No rotating staff. You know who's coming and what to expect, every time.

Calm & Non-Reactive

A grounded, steady presence — especially important for participants who benefit from predictable environments.

Trauma-Informed

Support delivered with dignity, emotional safety, and clear boundaries at the centre of every interaction.

Independence-Focused

The goal is always to build your confidence and capability — not to create dependence.

What We Offer

Services

Support is tailored to each participant's goals, routines, and communication preferences. Every engagement is one-to-one.

Daily Living Support

01

Daily Living ›

Support with everyday routines, personal care, meal preparation, and life at home — delivered consistently and with genuine respect for your preferences and boundaries.

Community Access

02

Community Access ›

Getting out, staying connected, and participating in community life — at a pace and in a way that works for you, not a pre-set program.

Skill Building

03

Skill Building ›

Building confidence through everyday skills and practical learning — from public transport and communication to independent living and personal organisation.

Who We Support

Is Lumora the right fit?

Lumora's support is particularly well-suited to NDIS participants who:

  • Prefer stable, consistent support rather than rotating staff
  • Benefit from predictable routines and clear boundaries
  • Value respectful communication and emotional safety
  • Are working towards greater independence in everyday life
  • Have experience with autism, ADHD, ABI, intellectual or psychosocial disability

This support may not be the right fit for situations requiring:

  • High-intensity or crisis-led support
  • Services delivered by multiple rotating staff
  • 24/7 or live-in arrangements

If you're unsure whether Lumora is right for your situation, a no-obligation conversation is always the best first step.

Walter — Lumora Support Worker

Meet Walter

The person behind Lumora.

Hi, I'm Walter — though some people also know me as Volkan. I came into disability support because I wanted to do work that truly matters and makes a real difference in someone's daily life. Not just a job. Work with meaning.

Life has taught me that every person deserves dignity, respect, patience, and the chance to live with independence and confidence. Those experiences shaped the way I support others today.

I believe good support is not just about completing tasks. It's about building trust, understanding the person, and being someone they can feel safe and comfortable with. That's what I show up to do — every single time.

I bring a calm, reliable, and genuine approach to my work. I take pride in helping people grow, enjoy life, and feel valued for exactly who they are.

Qualifications & Compliance

Certificate III in Individual Support (Disability)
Currently studying Certificate IV in Disability
NDIS Worker Screening Check
National Police Check
Professional Indemnity & Public Liability Insurance
Experience: autism, ADHD, ABI, intellectual & psychosocial disability

Ready to take the next step?

A simple, no-obligation conversation is all it takes to see if we're the right fit.

Get in Touch

Welcoming self-managed and plan-managed NDIS participants  ·  Committed to the NDIS Code of Conduct

Services

Daily Living Support

At Lumora, we understand that everyday tasks can sometimes feel overwhelming. Our Daily Living Support is designed to make life easier, safer, and more enjoyable — while always respecting your independence.

Daily Living Support

What we can assist with

Personal Care
Showering, dressing, grooming, and hygiene — always with dignity and respect.
Meal Preparation
Planning, cooking, and supporting healthy eating habits that suit your preferences.
Household Tasks
Cleaning, laundry, and keeping your home safe, tidy, and comfortable.
Routine Support
Morning and evening routines, medication reminders, and daily organisation.
Companionship
Conversation, encouragement, and genuine emotional support when you need it.
Flexible Hours
Support scheduled around your routines — not the other way around.
Our goal is to help you feel comfortable and confident in your own home, with the support you need to live the way you choose.

Services

Community Access & Transport

Being part of the community is important for independence and wellbeing. Lumora provides safe, reliable, and friendly support so you can get out and about with confidence.

Community Access

What we can assist with

Appointments
Transport and support for medical, therapy, or personal appointments.
Shopping & Errands
Help with groceries, running errands, or visiting local stores.
Social Outings
Attending community events, meeting friends, or enjoying hobbies and interests.
Recreation
Visiting parks, going to the movies, or other leisure and lifestyle activities.
Transport Assistance
Travel by car, public transport, or walking together — whatever suits you.
Staying Connected
Support to maintain relationships, social networks, and community participation.
Our focus is to help you stay connected, enjoy your community, and feel supported every step of the way.

Services

Skill Building

Learning new skills builds confidence and independence. At Lumora, we provide gentle, step-by-step support to help you develop practical skills for everyday life — at your own pace.

Skill Building

What we can support with

Cooking Skills
Planning meals, safe food preparation, and learning recipes you enjoy.
Budgeting & Money
Understanding spending, saving, and using money safely and confidently.
Digital Skills
Using phones, tablets, or computers for communication and daily tasks.
Household Management
Planning routines, organising tasks, and keeping things on track at home.
Travel Training
Learning how to use public transport confidently and safely.
Personal Goals
Any skill that matters to you — we build a plan around your individual goals.
We focus on your personal goals, encouraging progress at your pace, so you can feel empowered in your daily life.

Legal

Privacy Policy

Last updated: 1 October 2025

Who we are

Lumora Holistic Support Services (trading as Lumora Independent Support Services) — referred to as "Lumora", "we", or "our".

What we collect

If you contact us, we may collect your name, email address, phone number, and the content of your message.

Why we collect it

We use this information to respond to enquiries, provide services, and manage our relationship with you. We do not sell or share your information with third parties for marketing purposes.

How we store & protect your information

We store information securely and only allow access to people who need it. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Access & correction

You can request access to your personal information or ask us to correct it if it is inaccurate, out-of-date, or incomplete.

Australian Privacy Principles

We aim to handle personal information in line with the Australian Privacy Principles (APPs), including APP 1 (open and transparent management of personal information).

Questions or concerns

Email us at info@lumora.net.au — we aim to respond promptly and fairly.

This policy is general information and not legal advice.

Compliance

NDIS Code of Conduct

Lumora is committed to upholding the NDIS Code of Conduct in all aspects of support delivery. This means you can always expect to be treated with dignity, respect, and transparency.

Our commitments to you

Act with respect for individual rightsWe support your right to make decisions about your own life and to exercise choice and control over your supports.
Respect dignity and privacyWe treat every person with dignity, respect their privacy, and maintain appropriate professional boundaries at all times.
Provide safe and competent supportSupport is delivered with care and skill. We are committed to ongoing learning and professional development.
Act with integrity and honestyWe are transparent in how we work and communicate openly about any concerns or changes in support.
Promptly raise concernsWe take all concerns seriously. If something doesn't feel right, we encourage you to speak up — and we will listen.
Prevent and respond to violence, abuse, neglect, and exploitationWe have zero tolerance for any form of abuse, neglect, or exploitation. Your safety is always the priority.
Take all reasonable steps to prevent harmWe actively identify and manage risk to keep participants safe in all support environments.

For the full NDIS Code of Conduct, visit ndiscommission.gov.au

Get in Touch

Contact Lumora

Whether you're ready to enquire about support, or just want to ask a question — I'd love to hear from you. A no-obligation conversation is always the first step.

Phone
0401 445 381
Email
info@lumora.net.au
Service Area
Greater Geelong & Surrounds (VIC)
NDIS
Self & Plan Managed Welcome
I'm an independent support worker — when you contact Lumora, you speak directly with Walter. No call centres, no waiting lists.